Refund & Returns Policy

1. Your right to cancel

If you are a consumer, you may cancel your order for any reason within 14 days of the day you, or someone you name, receives the goods. Where an order is delivered in several parcels, the period runs from the day the last item arrives. You then have a further 14 days to send the items back to us.

2. How to cancel

Tell us clearly that you wish to cancel, before the 14 days are up, by emailing [contact email — to be completed] with your order number and the items concerned. You may use wording such as: I hereby give notice that I cancel my contract of sale for the following goods, ordered on [date] and received on [date]. Using your account order history or our contact page is equally valid.

3. Condition of returned garments

You may handle an item as you would in a shop, to check its fit, fabric and appearance. Please return it:

• unworn and unwashed, with no marks, perfume or smoke odour;
• with all labels and hygiene seals still attached;
• in its original packaging wherever possible.

We may reduce your refund to reflect any loss in value caused by handling that goes beyond what is necessary to establish the nature and characteristics of the garment.

4. Where to send returns

Returns address: [returns address — to be completed]. Please include your order number in the parcel. We recommend a tracked service, as the parcel remains your responsibility until it reaches us.

5. Who pays for the return

Unless we state otherwise or the item is faulty or incorrect, the cost of returning the goods is yours. Where we provide a prepaid label, any charge is shown before you use it. Return costs for faulty, damaged or wrongly sent items are always ours.

6. Your refund

• We refund within 14 days of receiving the goods back, or of receiving proof that you sent them, whichever is earlier.
• Refunds are made to the original payment method, and you pay no fee for this.
• We refund the price of the goods plus the standard delivery cost you paid. If you chose an express service, we refund only the standard rate.
• Where a discount code was applied, we refund the amount actually paid.
• Your bank may take a few additional working days to show the credit.

7. Items that cannot be returned

The right to cancel does not apply to:

• garments made to your measurements, altered or personalised at your request;
• sealed items that are not suitable for return for hygiene reasons, such as underwear, swimwear or hosiery, once the seal has been broken;
• gift cards;
• digital items and event tickets, including e-tickets, once delivery has begun with your agreement.

Discounted and sale garments carry exactly the same cancellation and statutory rights as full-price garments.

8. Faulty, damaged or incorrect items

If an item arrives faulty, damaged or is not what you ordered, contact us within a reasonable time with your order number and a photograph. In the United Kingdom you have a short-term right to reject within 30 days for a full refund, and thereafter a right to repair or replacement under the Consumer Rights Act 2015. In the European Union the two-year legal guarantee of conformity applies. We pay the return postage in all these cases, and these rights are in addition to the 14-day cancellation right above.

9. Exchanges

For a different size or colour, return the original item for a refund and place a new order, so your replacement is not held up by stock movement. Tell us when you return the item if you would like us to set the new size aside where possible.

10. Questions

Write to [contact email — to be completed] or to [registered address — to be completed]. Nothing in this policy affects your statutory rights.